paid to have our model Subzero 550 refrigerator repaired several
times. We have installed 3 coils, a thermostat, a compressor,
three re-charges and a thermocouple. They installed a floor heater
to prevent ice build up (a heater inside the refrigerated portion).
We just had it repaired today, and 10 hours after the service,
the inside temperature is 50 degrees, warmer than before it was
repaired. Is there a class-action suit?
I bought Sub Zero
Refrigerator model 590. The freezer side continues to freeze
up and runs down from the top left side to the bottom. It freezes
the whole way down then if you open the door, it starts to unfreeze
and leak over your floor. This problem has happened 8 times and
the service repair is amounting to a total of $1,860.33. They
keep replacing the same parts. Now they are telling me it will
cost another $507.37 in parts.
Los Gatos - The
Subzero fridge door cannot be opened, and there is always a pool
of water. I have cleaned the rear drain three times. This 700
model fridge / freezer is only two years old. The noise is also
terrible. I had to open the freezer drawers when I went into
the kitchen to stop the fan. This is the most expensive load
of rubbish I have ever seen.
We bought a Sub
Zero Refrigerator 500 series 9 years ago and were told this superior
product was built to last 20 years. We are just starting year
9 and are on our 3rd service call. Of course we are just past
the 12 year warrantee and now need a compressor, filter, etc.
which was covered up until a few months ago. The bill is about
$2K to fix. So their premium product lasts barely 12 years if
you spend hundreds and thousands to continue to repair. This
product is a rip off.
San Jose - Sub-Zero
admitted that they have a problem to the extent that the model
I have which is a 550-an older model that is now discontinued,
cannot work properly. But Sub-Zero would not agree to replace
it. The refrigerator is built and no other model on the market
will fit within the housing, meaning the entire area has to be
refitted, which is at great expense
Los Gatos - Our
Subzero Refrigerator 700 BR required repair. The parts were covered
under warranty. Sub Zero gives exclusive contracts for warranty
repair. This allows the repair company to charge a labor rate
that is unreasonable. The repair technician was here for a total
of 2 hours and six minutes and we were charged $698 for labor
only. This is $335 per hour, more than most attorneys charge.
This rate is over double what ServiceOne companies would charge.
The difference would certainly cover the cost of the parts.
I bought a new
SubZero 36" 736TC integrated refrigerator. From the moment
it was installed and turned on 10 days ago, it was noisy. I complained
to the vendor and to the Subzero. The authorized repair service
said the noise was normal. I went to a showroom two days ago
where there was one installed and running and it did not make
noise. Subzero will do nothing about it. They say if the service
man says the noise is normal then there's nothing they need to
do. But it's not normal! I've called two other SubZero dealers
and they both told me they have never heard noise from a SubZero
or had any complaints on this model. I cannot even run the refrigerator
when I'm home. It is the sound of a microwave oven running (
all the time!). I spend $6,500 on this and I have no refrigerator
in my new kitchen.
I purchased this
house 2 months ago and have had problems with the heat pump since
I moved in. The fan will stop running, there are times when smoke
comes out of the top. Looked like the motor was on fire. Called
First American Home Warranty and they called out Sub-Zero to
do a service call. they came out on Friday(Jan.16) and told us
the heater was not running efficiently and it should be replaced
because it cannot be repaired. Also told us that the unit should
have been placed on a platform and that there were fins missing
and coils running from the unit to the wall of the house was
exposed and should be covered. Now they are claiming that they
never said that the unit needs to be replaced nor are they saying
that there is a problem with it.
After 13 years,
compressors, evaporator coils and fans have all been replaced.
Both Subzero Refrigerators are still not cooling properly. Should
I just give up? All foods are constantly being replaced. It is
After two years,
my compressor fan is out. Sub-Zero was zero on helping me find
a place that would come out. I would tell them each time I was
told that Sub-Zero did not pay them enough to come out and find
out what was wrong. Finally, searched online and found ServiceOne
that came out and diagnosed the problem and ordered the part.
I bought a Subzero
Refrigerator floor model and was told it had the same warranty
as a brand new one, after all it was only one year old. Well,
the warranty is basically void because it was on the floor as
a model. If it was only one year old, why drop the warranty?
I feel like I have been had by Sub-Zero and by Lowes where I
bought it. All food has gone bad. The refrigerator was useless.
Los Gatos - I
have Sub Zero Refrigerator model 700TC/I. I would love to understand
why lighting in top refrigerator was changed from two (2) common
available bulbs that cost $1.50 each to four (4) especially made
bulbs which was only available through Sub Zero and cost $42.53
each. I realized the effect on their profit margin but would
like to think that since I could change the original bulbs 28
times for the price of one new bulb that there had to be another
We bought a home
two years ago and one of the reasons was because it had a beautiful
custom kitchen with a Sub Zero refrigerator / freezer. This SubZero
looks beautiful as it is integrated into the cabinetry however,
it has just given us so many problems. In the first year we lived
here, we had the repairman fix it, 12 times in six months. We
had to shut down the refrigerator and use a stand alone refrigerator
in our garage. The temperature will sometimes go up over 40 degrees
and they don't know what to do about it. I've called Sub Zero
but got no satisfaction. The refrigerator is approximately 14
years and is now out of warranty and it is so disheartening because
a new one is way out of our price range and we have no other
options as the space is too small to fit an off the rack refrigerator.
There are no other options except to purchase a new one, but
we wouldn't because we don't have that kind of money to waste
and the product is awful. I would never recommend anyone to purchase